1. Who we are

DIYTravel is operated by [Your Trading Entity]. If you have questions about these terms, contact us at hello@diytravel.co.uk.

2. What the service is

DIYTravel is a travel planning tool. We help you discover destinations, build itineraries, and find booking links. We are not a travel agent, tour operator, or booking platform. We do not sell flights, accommodation, or tours. Any bookings you make are directly with third-party providers.

3. Your account

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account. One account per person.

4. Payments & subscriptions

DIYTravel offers a Free tier and a Premium tier (£7.99/month or £59.99/year). Premium subscriptions are billed at the start of each billing period via Stripe.

Auto-renewal: subscriptions renew automatically unless you cancel before the renewal date.
Cancellation: you may cancel at any time via your account settings. Access continues until the end of the current billing period. No partial refunds are given for unused time.
14-day cooling-off: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel within 14 days of subscribing for a full refund, provided you have not used premium features during that period. If you begin using premium features (e.g. generating an AI itinerary), you acknowledge that the cooling-off right is lost.
Refunds: outside the 14-day cooling-off period, no refunds are available except where required by law.
Price changes: we may change subscription prices with at least 30 days' notice. Changes apply at the next renewal, not mid-cycle.
Failed payments: if a payment fails, we will retry and notify you. After 7 days of failed payment, premium access may be suspended until payment succeeds.

5. AI-generated content

Our AI features (available to Premium subscribers) generate itinerary suggestions, activity recommendations, and destination descriptions. These are suggestions only and may contain inaccuracies.

You are solely responsible for independently verifying:

Availability and opening hours of venues, attractions, and restaurants
Booking confirmations and reservation details
Visa, passport, and travel document requirements
Health and safety advisories for your destination
Local laws and customs

We do not guarantee the accuracy, completeness, or suitability of any AI-generated content. You should not rely on AI outputs as your sole source of travel planning information. AI may produce outdated, incorrect, or fabricated information.

6. Destination data

Seasonality scores, cost estimates, and interest ratings reflect historical patterns and are approximate. Cost estimates (marked with “~”) are baselines for comparison, not live prices. Always check current conditions before travelling.

7. Affiliate relationships

Some booking links on DIYTravel are affiliate links. If you book through these links, we may earn a commission at no extra cost to you. Prices are not increased when you use affiliate links. Our current affiliate partner is GetYourGuide. Our affiliate partners may change from time to time.

Affiliate relationships do not influence our recommendation algorithm. Destinations and activities are ranked by match score, not by commission. You are free to book directly with any provider.

8. Third-party services

Bookings are between you and the provider (hotel, tour operator, airline).
We are not a party to any booking transaction.
Complaints, refunds, and cancellations should be directed to the provider, not DIYTravel.
We do not guarantee the availability, pricing, or quality of third-party services.

9. Collaboration & sharing

You control who you invite to your trip.
Editors can modify itinerary content — you accept this risk when granting edit access.
Public share links make trip data visible to anyone with the URL.
We use last-write-wins for concurrent edits — we do not guarantee conflict resolution.

10. Intellectual property

Destination data, routes, archetypes, and scoring models are proprietary to DIYTravel.
You own your personal trip content (notes, custom items, bookings).
AI-generated content is licensed for your personal, non-commercial use.
You may not scrape, copy, or reproduce our destination database.

11. Service availability

DIYTravel is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation. Features may be changed, updated, or removed at any time. We may perform maintenance that temporarily affects availability. We will endeavour to give reasonable notice of planned downtime.

12. Account suspension & termination

We may suspend or terminate your account without prior notice if you:

Breach these terms
Use the service for fraud or illegal activity
Abuse AI features (e.g. automated or excessive requests)
Attempt to scrape, reverse-engineer, or misuse the platform
Engage in conduct that harms other users or the service

On termination, your access ceases immediately. You may request export of your personal data within 30 days.

13. Limitation of liability

To the maximum extent permitted by law:

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: missed flights, cancelled bookings, travel delays, loss of enjoyment, loss of data, or lost profits.
To the maximum extent permitted by law, we shall not be liable for any loss arising from your reliance on AI-generated content, destination data, cost estimates, or seasonal information.
To the maximum extent permitted by law, we shall not be liable for the acts or omissions of third-party service providers (hotels, airlines, tour operators) linked from our platform.
Our total aggregate liability for any claims arising from or related to your use of DIYTravel shall not exceed the amount you have paid to us in the 12 months preceding the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

14. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction. If you are a consumer, you retain any mandatory protections of your country of residence.

15. Changes to these terms

We may update these terms from time to time. The “last updated” date at the top will change accordingly. Material changes will be notified by email or in-app notice. Continued use of DIYTravel after changes constitutes acceptance of the updated terms.

Terms of Service